Withdrawals in euro and crypto are currently free and are performed during business hours only.
Withdrawing is possible in euro, Bitcoin, Ethereum, Litecoin, and Dash currently. There is no charge for making a withdrawal to an external crypto-wallet.
You can only withdraw euro to a bank account you have previously paid from (your personal IBAN).
To withdraw in euro:
- Select euro from the portfolio page
- Click withdraw
- Enter an amount of at least €5 and click next
- Select the IBAN* you'd like to send to (contact support if one is not visible)
- Confirm this withdrawal in the email you'll shortly receive*
*If you do not see an IBAN to select or are unable to receive a confirmation email within 1 hour please contact us through the app or at firstname.lastname@example.org
To withdraw in BTC, LTC, or ETH:
- Select the crypto from your portfolio page
- Click Your crypto (BTC) balance (bottom)
- Choose Send Out
- Enter the amount and wallet address before click Send
- Confirm the withdrawal by opening the confirmation email*
*Crypto withdrawals are not instant and will be performed within 1-2 hours of confirmation during the business day by our operations team.