It's our goal to have you as our customer!
We promise that your verification is of the utmost priority. Unfortunately our automatic verification can't always guarantee that we'll have you ready in 10-15 minutes.
In this case, we may need up to 2 working days to complete your verification manually.
What may have happened?
- Your ID document photos may not have been clear enough
- Your selfie may not have been matched with your document properly
- Your information may require some extra checks (don't worry, we'll let you know!)
You're always welcome to reach out to our support team for more information during this time.